789db Privacy Policy

1 Introduction and Applicability

789db ("we", "our platform") places the highest importance on the privacy of Bangladeshi players. This privacy policy explains what information we collect, why we collect it, and how we use it when you register, log in, or enjoy games on our website 789db.cam.

By using our platform, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services. This policy applies only to individuals aged 21 and above.

We may update this privacy policy from time to time. We will post a notice on the platform for any significant changes.

2 Information We Collect

789db collects information from you in various ways. The details of that information are described below:

2.1 Registration Information

When you open an account at 789db, we collect:

• Full name and date of birth
• Valid email address
• Residential address and nationality
• Documents required for identity verification (national ID card or passport)
• Preferred payment method details (e.g., bKash, Nagad, Rocket, Upay numbers)

2.2 Usage Information

Information automatically collected while using the platform:

• Login time, session duration, and logout time
• Games played, bet amounts, and transaction history
• Device information — operating system, browser version
• IP address and approximate geographic location
• Referral source and page visit patterns

2.3 Financial Transaction Information

During deposit and withdrawal processes, transaction amounts, times, and methods are recorded. Bank card or mobile banking identifier details are stored in our encrypted system.

2.4 Communication Information

If you contact us via live chat or email, records of those conversations are kept. This is used to improve service quality and resolve disputes.

3 Purpose of Using Information

Collected information is used only for the following legitimate purposes:

• Account Management: Completing registration, verifying identity, and ensuring seamless login access.
• Financial Processing: Processing deposits, withdrawals, and bonus payouts without interruption.
• Service Improvement: Analyzing data to personalize your gaming experience and develop new features.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Legal Obligations: Retaining necessary information in compliance with applicable laws and regulations.
• Customer Support: Helping resolve your issues quickly.
• Responsible Gaming: Identifying unusual gaming behavior and providing timely support.

4 Data Storage and Security

789db uses industry-standard technology to protect your privacy. Our security measures include:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure Servers: Your data is stored in access-controlled secure data centers.
• Two-Factor Authentication: Two-factor authentication to prevent unauthorized access to your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Staff Training: Only authorized personnel have limited access to the information they need.

4.1 Data Retention Period

Information is retained for as long as the account is active. Even after account closure, certain information may be kept for a defined period to meet legal obligations. Once no longer needed, information is securely deleted.

5 Sharing Information with Third Parties

789db never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited cases:

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, Rocket, Upay, and bank transfers.
• Technology Service Providers: Game providers and software infrastructure partners operate under strict confidentiality agreements.
• Legal Authorities: Required information may be provided if relevant authorities make a lawful request or a court order exists.
• Security Organizations: Limited information may be shared with international anti-fraud organizations to prevent fraud or illegal activity.

Outside of the above cases, your information is kept completely confidential.

6 Cookies and Tracking Technologies

The 789db website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and the basic functionality of the site.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to monitor and improve site performance.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may affect some functionality of the platform.

7 Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: You can request that your information be deleted if there is no legal obligation to retain it.
• Processing Restrictions: In certain circumstances, you can request that the processing of your information be limited.
• Portability: You can request your information in a structured and readable format.
• Right to Object: You can object to the use of your information for specific purposes.

To exercise these rights, contact us via live chat or email. We will respond to your request within 30 business days.

8 Protection of Minors

789db strictly provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors.

The registration process includes an age verification step. If we learn that a minor has opened an account on our platform, that account will be closed immediately and any collected information will be securely deleted.

9 International Data Transfers

Our servers and partner organizations may be located in various countries. If your information needs to be transferred outside Bangladesh, this will be done under strict data protection agreements that ensure the security of your information.

In all cases, we ensure that your information will be protected in accordance with the applicable laws of the destination country.

10 Policy Changes and Notifications

This privacy policy may be revised from time to time due to business needs or legal changes. Users affected by any significant change will be notified by email or via a site notification at least 7 days before the change takes effect.

If you continue to use our platform after any changes, you will be considered to have consented to the updated policy.

11 Contact Us

For any questions, concerns, or information-related requests regarding this privacy policy, please contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

Our privacy team generally responds within 2 business days. Complex requests may take up to 30 business days.