Frequently Asked Questions
Answers to all your questions about 789db
From opening an account to bonuses, payments and security — find clear and detailed answers to everything right here in English.
789db is a popular online gaming platform in Bangladesh. It features cricket betting, slots, live casino, fishing games and many more categories. Both new and experienced players often have various questions. Below we have compiled answers to the most common questions so you can easily find information on any topic. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
You must be at least 21 years old to open an account at 789db. This is part of our responsible gaming policy. During registration, you may need to provide your national ID or passport details for age verification. Minors are not permitted to access the platform.
The registration process at 789db is very simple and fast. You can create an account in just a few minutes using a mobile number or email. After registration, you need to verify your account via email or SMS. The entire registration process can be completed in Bengali.
No, a person can only hold one account at 789db. Creating multiple accounts is against our rules and may result in account suspension. If you have a problem with your account, contact support via live chat.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use that code to set a new password. If you have trouble with this method, get help from 789db live chat support.
Account verification is essential for security. It confirms that each account belongs to a real and adult user. Account verification is generally completed quickly. Additional identity documents may be required before large withdrawals. Providing all information correctly makes the process smooth.
Deposits and Withdrawals
789db currently supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer. Depositing via mobile banking is the fastest method. Bank transfers are also available from Dutch-Bangla, City, BRAC, Islami and Sonali Bank.
Funds deposited via bKash or Nagad are generally credited to your 789db account instantly. Bank transfers may take a bit longer. If a deposit is not confirmed, contact live chat support with your transaction reference number.
The minimum deposit amount at 789db is ৳100 and the minimum withdrawal amount is ৳1,000. This applies to all payment methods. You can start with a small amount, but the set minimum must be met for withdrawals.
Withdrawal requests at 789db generally take 30 minutes to 3 hours to complete. The process is faster when account verification is done and details are correct. Bank transfers may occasionally take slightly longer depending on banking hours.
789db does not charge any additional fees of its own for deposits or withdrawals. However, bKash, Nagad or banks may charge transaction fees according to their own policies. For the latest fee information, contact the relevant payment provider or ask our support.
Yes, direct withdrawal via Nagad is possible. The Nagad number you wish to withdraw to must be registered on your account. Withdrawals can also be made via bKash, Rocket and Upay in the same way. Make sure to confirm the correct number for each transaction to avoid any mistakes.
Games and How to Play
789db offers betting on BPL (Bangladesh Premier League) and various other cricket tournaments. Different types of betting markets are available — match results, series winners, top run-scorers and more. Each market has specific odds and bets are accepted until the match starts. Live betting may also be available during the match.
Yes, all slot games at 789db are mobile-friendly. You can play directly through the browser on any Android or iOS smartphone or tablet — no separate app download is needed. Games from PG Soft, JILI and Pragmatic Play work great on mobile.
RTP or Return to Player is a theoretical percentage that indicates how much players can expect to get back on average from a game over a long period. It is not a guaranteed promise — results in any single session can vary. A higher RTP is generally considered comparatively better for players over the long term.
789db's live casino section offers tables from various providers including Evolution Gaming and Ezugi. Most live tables have interfaces available in multiple languages and games familiar to Bangladeshi players are easy to find. Teen Patti, Baccarat and Roulette live tables are especially popular.
In 789db's fishing games, you earn points by catching fish. Games like JILI's Mega Fishing, All-star Fishing or Jackpot Fishing feature various weapons and strategies. Catching bigger fish gives more rewards. Reading each game's instructions carefully makes it easier to understand the strategy.
789db uses software from established game providers that feature Random Number Generator (RNG) technology to ensure fair play. Developers such as Pragmatic Play, PG Soft, JILI and Spribe undergo independent audits to ensure the fairness of their games. Every game result is therefore completely random.
Bonuses and Promotions
789db gives new members a 200% bonus on their first deposit, up to ৳10,000. This means if you deposit ৳1,000 you will receive ৳2,000 in bonus. The bonus is added automatically when you open an account and make your first deposit. No code is needed to receive the bonus.
The wagering requirement for the 789db welcome bonus is 25 times. This means the bonus amount becomes withdrawable once you have wagered 25 times that amount. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳50,000 in bets. The wagering contribution may vary by game.
789db's VIP program has four tiers: Bronze, Silver, Gold and Platinum. The more actively you play and spend time on the platform, the faster you can move up to a higher tier. Weekly cashback increases at higher tiers — from 0.3% at Bronze up to 1.2% at Platinum.
Cashback is given each week on your net losses according to your VIP tier. You can receive up to 0.3% cashback at Bronze, 0.6% at Silver, 0.9% at Gold and up to 1.2% at Platinum. Cashback is credited directly to your account and can be used subject to applicable terms.
Yes, 789db offers limited-time promotional offers on various special occasions including Eid, Pohela Boishakh, Victory Day and Independence Day. Special offers on cricket betting may also be available during BPL or T20 World Cup. Check the promotions page regularly for updates or ask via live chat.
Security & Responsible Gaming
Yes, at 789db all personal and financial information is protected with SSL encryption technology. Your payment information is never shared with any third party. We operate as a safe and reliable platform. For any security concerns, please contact support.
789db believes that gaming should be a healthy form of entertainment. We advise players to set their own budget, take breaks, and not play in the hope of recovering money they have lost. Gaming should never be seen as an alternative source of income. To learn more, visit our Responsible Gaming page.
Yes, if you feel you need a break from gaming, you can contact 789db support to temporarily suspend your account or arrange self-exclusion. This request can be made via live chat or email. We always prioritize the wellbeing of our players.
789db's support team is available seven days a week, twenty-four hours a day (24/7), fully in Bengali. You can use the live chat option on any page of the website. For email contact, use [email protected]. There is no phone or WhatsApp number.
If you think your account is being used without authorization, contact 789db live chat support immediately. Change your password quickly and review your account activity. Our team will investigate promptly and help secure your account.
789db is a safe and reliable online gaming platform. SSL encryption, verified game providers, fast payment processing and 24/7 Bengali support are all indicators of the platform's reliability. We work with the best game developers to ensure fair play.
Still have questions? Contact support
Our Bengali-speaking support team is by your side 24 hours a day. For any issue, speak directly with us on live chat.
Contact us on live chat